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Certificate IV in Tourism (Operations)

Course Code: THT40202 CRICOS Code: 049320B Duration: 9 Months Intake: February, July, October

This course covers the basic needs of a person that has the goal of becoming a well-rounded middle level employee. It covers a variety of tourism skills including those of a domestic and international nature necessary to work in a range of tourism positions. Become a Team Leader of Supervisor faster and move up the ladder due to the additional skills you acquire. This course includes the important fields of international retail travel sales, and wholesale travel sales.

Subjects

• Coaching
  Covers the fundamental skills required to coach employees in the workplace.
  
  
• Ticket Accounting Procedures (BSP)
  Billing and Settlement Plan (BSP) provides a range of exercises including issuing documents, reissues and refunds, credit card sales, reporting and billing.
  
  
• International Destinations and Attractions
  Focus on major world tourist regions and cities of interest and significant destinations and attractions.
  
  
• International Travel Products
  Topics include operations of an international tour company, coach, rail, cruise, car hire, accommodation and travel insurance operations and requirements.
  
  
• International Fares and Ticketing - Standard
  Topics include IATA three-letter codes, Passenger Air Tariff use, issuing passenger tickets, mileage calculations, currency regulations, taxes, add-ons, credit cards and commissions.
  
  
• International Promotional Fares
  This module covers the use of the Qantas Fares From Australia (FFA) Guide, an essential reference guide to the calculations of international promotional fares.
  
  
• Galileo
  Galileo is one of the most frequently used computer reservation systems in the travel industry. The 'Galileo First Class' computer reservations system is utilised.
  
  
• Operations
  Supervising and monitoring work operations including workplace health, safety and security.
  
  
• Finance
  Interpreting financial information and how this information is used in the industry.
  
  
• Leadership
  Leading people through workplace diversity, leadership and rostering practices.
  
  
• Meetings
  Plan and conduct structured meetings involving multiple participants in tourism and hospitality establishments.
  
  
• Human Resources
  Topics covered include staff performance, recruiting and selecting staff.
  
  
• Industry Placement
  Industry placement occurs within tourism business.

Career Outcomes

• International & Domestic Travel Consultant
• Retail Travel Agency Team Leader
• Team Leader
• International Corporate Team Leader
• Reservations Sales Team Leader
• In-Bound Tour Team Leader
• Travel Wholesale Team Leader