An introduction to word processing including simple text, basic editing techniques, setting tabs and creating letters. Saving and using the help screen. Creating letters and printing essentials.

Wed 22

Create and format tables and templates. Learn style management techniques, sections and page numbering. Simple merging, finding, replacing and paragraphs.

Wed 18

Wed 15

Fri 10

Complex mail merging. Creating fill in fields, check boxes and on line forms. Using columns, macros. Using Word for desktop publishing. Table of contents and importing data.

Mon 27

Wed 1

Create simple workbooks, entering data, simple formulae and simple formatting. Work with multiple workbooks and charts. Saving, printing, working with functions, formatting and manipulating worksheets. Absolute referencing, look-up functions and auto-filtering.

Wed / Thur
1& 2

Thur / Fri
2 & 3

Creating names and labels. Sharing workbooks, tracking changes. Scenarios, linking workbooks. Using Solver and creating Pivot tables. Recording and running macros, importing data and table of contents.

Mon 23

Fri 17

Thur 9

Provides participants with the knowledge and skills to use email software, which allows them to send and receive email, keep an address book, sort and organise messages, and filter messages.

Fri 20

Mon 20

Provides participants with the knowledge and skills to create data tables, forms, reports and queries. Create a database that is used for storage and retrieval of information.

Thur / Fri
23 & 24

Wed / Thur
15 & 16

Provides participants with the knowledge and skills to create and manipulate complex databases, including queries, forms, and reports. Learn how to create and use macros and import data from other applications.

Thur 16

Provides participants with knowledge and skills to produce presentation material and/or office documents using a computer presentation software package. The client will create slides, handouts, notes, and outlines.

Wed 25

Tue 21

Book keeping procedures from source documents to daily entries in all journals and ledger accounts to trial balance. Includes petty cash and bank reconciliation.

Every Wednesday Evening

A practical activity in using an electronic bookkeeping program in the maintenance of daily accounting.

Every Monday and Wednesday Evening

Establishing employees in the company & processing pays over a pay period. Includes tax and printing reports.

Every Monday and Wednesday Evening

Learn to deal with clients on the phone and face to face. Anticipate problems and clarify a range of solutions, without body language for clues, listening skills are paramount. How to rise above rudeness and deal with difficult clients over the phone. Stress management. Provide a positive image of the company and yourself.

Mon 30

Mon 20

Quality customer service is the result of close analysis and interpretation of the customers needs. This course suited to the hospitality industry aims to develop participants understanding of customer needs and behaviour. It explores a range of strategies to enhance effective communication with all customers. Skills learnt will provide participants with greater knowledge and awareness to confidently address all customer service issues in the workplace, to build customer loyalty and provide exceptional service.

Tue 28

Learn how to make a difference to how a client perceives, chooses and stay's with your company. How to exceed customer expectations by using the four steps to quality customer service which will enable you to communicate clearly and assertively with a wide range of clients. Understand the conflict process model and the different levels of conflict that can arise. Learn about the six step negotiation process with best strategies and tactics for negotiation. Techniques for telephone and face to face negotiating.

Tue / Wed
24 & 25

Organise your time, prioritise your tasks and take control of your working environment. Recognise the causes of stress and deal with them positively. How to set and achieve your goals. Know when to get help or delegate tasks

This course seeks to develop the skills and knowledge of an individual to meet the needs of the Senior executive. How to be diplomatic, exude corporate loyalty and be able to make decisions. How to communicate effectively and be able to develop a strong working relationship with the Executive Officer.

An organisation is only as good as its employees, therefore it is essential that you recruit the right people. This program will enable you to attract and select the most suited people for jobs within your organisation.

Deals with the fundamentals of being a successful supervisor. Getting the job done, time and planning management, developing teamwork, relationship building, transition management, characteristics of successful supervisors and communicating clearly to employees.

How to become a better Team Leader/Manager. Learn how to deal with common problems that occur in the workplace, what do you have control over? This course looks at stages of group dynamics and what influences them. It will also delve into personality differences which will enable you to understand individuals better. Goal setting, conflict handling strategies, delegation of work and professional development of team members.

This course develops the skills needed to compose business documents, improve grammar and punctuation, develop structure, understand letter styles and specific purposes documents Explore editing, formatting letters & grabbing your audiences attention. Upgrade writing skills and learn about advance agenda and minute writing.

Conflict is an opportunity whether positive or negative that can enable people to learn and develop valuable life skills. Develop effective communication techniques and learn how to approach and deal with conflict using negotiation skills to ensure a win/win outcome for both parties. Learn about the six step negotiation process, strategies and tactics used in negotiation to ensure a favourable outcome

Acquire a statement for shorthand theory, using the Teeline System

Acquire an Australian standards speed statement for shorthand speed using Teeline, Pittman 2000 or Pittman New Era System

Learn about the different phases of a project. What is the role of a Project Manager, project management practices and procedures. Risk assessment & management, resources, scheduling, communication & project writing, successful project meetings, delegation, controlling work in progress, project management tips, skill evaluation and action planning.

This five day course is designed for anyone seeking accreditation as a Workplace Health and Safety Officer, as well as employers and managers wanting a thorough understanding of the WHS Legislation and practical measures for effective WHS management - which can result in enhanced health of workers, lower absenteeism and reduced legal risks.

Successful completion of this four day course module will enable you to gain accreditation as a WHS Officer, to perform the roles stated under Part 8 of the Workplace Health and Safety Act 1995 in a construction environment.

Successful completion of this three day module will enable you to gain accreditation as a WHS Officer, to perform the roles stated under Part 8 of the Workplace Health and Safety Act 1995 in an Industrial environment.

Successful completion of this two day module will enable you to gain accreditation as a WHS Officer, to perform the roles stated under Part 8 of the Workplace Health and Safety Act 1995 in a Service-based environment.

This one day course provides an extensive introduction to the Queensland Workplace Health and Safety Legislation and looks at the roles and responsibilities of Workplace Health and Safety Representatives and Committee Members.

The one day course is designed for all levels of management who have responsibility for the health and safety of employees, contractors and sole proprietors. The course is ideal for those who need to understand the legislation but who do not wish or need to become accredited Workplace Health & Safety Officers.

Employers must ensure that the Workplace Health and Safety Officer in their workplace retains accreditation. By completing this two day course it will prevent a breach of the Workplace Health and Safety Act, will ensure penalties will not be applied, and will help your business maintain a safe and risk-free environment for your valuable employees and customers.

This three day course addresses the needs of individual workplaces in relation to planning and coordinating quality rehabilitation programmes for workers. The course is designed for anyone responsible for ensuring compliance with the legislation and those with an interest to be part of a workplace rehabilitation programme.

This one day course is designed for Rehabilitation Coordinators who have registered with Q Comp within the given period, who need to update their skills and maintain their Q Comp registration.

Nationally Accredited Training. Please contact our Corporate Training Consultants to discuss course options & dates.

Nationally Accredited Training. Please contact our Corporate Training Consultants to discuss course options & dates.